Jun 12, 2014
So the benevolent patron wrote $1,500 on the tip line on his receipt before leaving. Brown was overjoyed to receive the gift, until she learned that it was not in Waffle House's policy to let her keep such a generous tip.
As Waffle House policy dictates, large tips charged on a credit card are automatically returned to the customer.
In an email to The Huffington Post, Waffle House representative Kelly Thrasher-Bruner wrote:
When a guest makes a tip of this size, it is our procedure to refund the tip amount and ask the guest to make the tip in either cash or a check. We follow this procedure in the event the customer decides to dispute the credit card charge and ask for a refund for the tip amount at a later date.
In this case, our Management contacted the customer within 24 hours, explained the procedure, and then refunded the tip amount to his account.
Fortunately, the customer found a way around the problem and returned to the Waffle House to write Brown a check for $1,000, WTVD reports.
While Brown will now be able to keep the $1,000 tip, the waitress is criticizing the chain's refund policy.
"It wouldn't be different if the man landed cash on the table, and the manager had snatched it away and said, 'You can't have it!' Brown told the local ABC affiliate. "It was very humiliating."